Store:YLD Store Open:1 year(s)
Store No.2140033 Guangdong China This store has been open since Mar 20, 2016
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FAQ About Cell Phones

Please Note:
*The actual available internal storage may differ depending on the software configuration of your phone.
*The actual battery time(Talking time, standby time, etc.) may differ depending on the network provider and environment of use.
* some phone divide the storage into 2-3 parts. 
Q: About Network bands
A: We Add a link to show you how to check the phone whether can be used in your country
1).All our Smartphone Unlocked for Worldwide use, But please check if your local network is compatible with our phones, you can check this link: or to see the Network Frequency in your country, please confirm with your carriers or providers before you purchase this item.
2).Most dual SIM mobile phones only one SIM slot support 3G WCDMA / 4G LTE network.
Q: Why is the ROM less then 16G/32G ?
A: 1).The recover and cache will occupy the ROM, so it will show less than 16GB/32GB
Q: Can not access to 3G/4G Internet
A: Make sure that you have Internet access service first and then go to "Setting"-->"Networks"-->"SIM Cards"-->"APN (Access Point Name)". If you don't have APN information, you have 2 options:
1). call your Network Provider and they will give you the info.
2). download this app:
Q: Can't receive SMS
A: 1)"Setting"--->"location access"---> Cancel "Wi-Fi & mobile network location" option, then reboot phone.
2).If the first method can not solve the problem, Can be solved by restoring factory setting (recommended to back up your data):
"setting--->"Backup & reset"--->"Factory data reset"---"Reset phone".
Q: Can't open WLAN or can't search wifi signal
A: 1).wifi band: some mobile phones can not support 14-band, So you need set your router wifi band or reset your router
2).Install the latest firmware from official site or connect our services.
Q: Can't recognize TF card or install app to TF card
A: 1).Some phones do not support TF card 
2).Make sure the TF card is not damaged, and can be read and written
3).Check whether there are installation location options in "Setting" 
4).Install the latest firmware from official site or connect our services
Q: Can't recognize SIM card or the Signal instability
A:1).Make sure your SIM card is not damaged or nonfunctional
2).Do not remove SIM card or TF card when phone is power on! Otherwise may make your phone damaged!
3).Root your phone, Use Mobile Uncle Tool enter to band mode, and choose all the available bands
4).Make sure you have right firmware flashed on your phone
5).Install the latest firmware from official site or connect our services
Q: APPs from google play or other app stores do not work or are not supported.
A: 1). Some APPs only support be installed on internal storage
2). Maybe the apk is an incompatible version, you can download the right version from other APP stores
3). Some other APPs such as Black screen protection app or power management app may cause the problem, just uninstall these APPs
4). Too many background APPs are running, kill them all and then run your APP
5). Not enough storage, APPs need additonal storage to run
6). System problem,may need to restore system
Q: About the plug adapters
Q: About the Custom Duty
A:We are not sure whether you need to pay the custom duty or not because of the different policies in different countries.So you may need pay the custom duty when you receive the parcel, pls understand.
Q: About the declare value & name of package
A:Normally we will declare 20-45usd (The lowest declare value is $20), marked as phone. We will declare real value for orders(total amount including freight)from Belarus, lsraer, Chile, Portugal, South Korea and Greece.
Please leave a message to us when you make an order if you have special requests about declare value and name.
Q: About DHL Remote area ( need to pay extra cost or change to other shipping methods)
A:We will be able to deliver the products to you wherever you are.But DHL might apply a "remote area charge" in some cases if you choose DHL as your shipping method. This is very rare but will happen when your delivery address is too far from the main logistics centers.
Please check your address by links below in case that your address belongs to remote areas: (remote area) (city and post code)
If your address belongs to remote area:
1. You can Change your address to non-remote region.
2. Or get DHL office address, then you can pick up it from the office by yourselves.
3. Or pay remote cost to us, we'll help you pay for it to DHL, so DHL will arrange the special delivery.
4. However, if you do not want to pay any additional fees, we would suggest that you ship your order with airmail Shipping.

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